September marked the fifth anniversary of Ochsner Health System managing St. Charles Parish Hospital.
“Over the past five years, St. Charles Parish has benefited greatly from the hospital’s partnership with Ochsner,” said Austin Reeder, former CEO, St. Charles Parish Hospital. “We are committed to providing exceptional care where our patients live. The progress made since 2014 has not only made our community healthier, but also provided a great place to work for our employees, with improved culture and engagement.”
Austin, who started his new job as vice president of hospital operations at Ochsner Medical Center – New Orleans, attributed the hospital’s successes to its people.
“We’ve got an excellent team and continue to engage through frontline staff, leaders and providers,” he said. “You’ve got to have an engaged workforce and that has driven the success – improvements in quality, safety and experience that keeps patients wanting to come back.”
St. Charles Parish Hospital is a 59-bed facility, which was created as a service district hospital in 1959. In 2014, St. Charles Parish partnered with Ochsner Health System.
Terrell Neal, St. Charles Parish Hospital’s COO/Chief Nursing Officer, is serving as interim chief executive officer until a new CEO is named.
“It’s exciting to look back and see what we’ve done,” Neal said.
Austin named key improvements made in the last five years, including the opening of Plantation View Medical Offices built to expand primary care, urology, family medicine, pediatrics and women’s services, as well as outpatient pharmacy.
Ochsner also added a Smoking Cessation Program and Executive Health and Wellness Program.
Technology was improved by upgrading electronic medical records with Epic software, which ensures coordinated patient care across the Ochsner Health System. Other technological updates include implementing the following telemedicine programs: eICU, TelePsych, TeleStroke and TeleNeuro.
In 2018, St. Charles Parish Hospital was recognized as a ‘Top General Hospital’ by The Leapfrog Group. The honor is designated based on data gathered through its annual hospital survey, which compares hospital performance on national patient safety, quality, efficiency and management standards. St. Charles Parish Hospital, a 59-bed facility created as a service district hospital in 1959, was the only hospital in Louisiana and one of only 35 in the country to receive this prestigious honor.
Hospital stats also showed two years with no hospital-acquired infections, a 500 percent drop in falls, hospital readmissions rate down more than 8 percent and a reduced length of stay by nearly 1.92 days.