Parish hospital only one in state to receive national honor

From left: Cheryl Tolbert, president and CEO of Louisiana Business Group on Health; Austin Reeder, CEO, St. Charles Parish Hospital; Leah Binder, CEO, The Leapfrog Group, and Dr. Victoria Smith, associate medical director, St. Charles Parish Hospital and Primary Care-River Region.

Calling the Leapfrog award validation for work in keeping patients safe, improving quality of care and enhancing patient experience, St. Charles Hospital CEO Austin Reeder said it’s a recognition they hope to keep on receiving.

“We want to have a hospital the parish is proud of,” Reeder said. “People expect to come to the hospital and leave healthy. It’s an expectation that people get good care. We hope to continue growing that trust so they trust us for their primary care needs, emergency needs, imaging and all other care that they need.”

The hospital has been recognized as a 2018 “Top General Hospital” by the Leapfrog Group, which is based on data gathered through its annual hospital survey that compares hospital performance on national patient safety, quality, efficiency and management standards.

The Luling 59-bed facility is the only hospital in Louisiana to receive this honor this year.

Reeder called the recognition “a testament to efforts of each team member to create a healing, safe environment that offers exceptional healthcare to our community.”

Both Reeder and Dr. Victoria Smith emphasized the recognition echoes the hospital motto of “Every Patient. Every Time.”

“We don’t cause patients harm when they come to our hospital,” Smith said. “We keep them safe so they don’t fall. We make sure we’re helping them get better and not causing complications they should not have.”

Smith also noted the honor validates they are mission driven.

“We want to have a hospital the parish is proud of.”- Hospital CEO Austin Reeder

“It’s not just a job,” she said. “Many of our employees live in the St. Charles Parish community and they know they’re taking care of their friends, family and neighbors.”

Reeder added the Ochsner-hospital partnership has allowed the hospital to use Epic software or what he called “the gold standard” for record keeping since 2016.

“This made it possible to provide the data,” he said. “Epic collects it and we can pull reports. Then the question is what we do with that data, and being able to work with the team to improve in all these areas, which is what culminated into this honor.”

Founded in 2000 by large employers and other purchasers of health care, the Leapfrog Group is a national nonprofit organization that conducts hospital surveys and reports aimed at building transparency in hospital reporting. The group currently reports data on nearly 2,000 hospitals.

“Leapfrog is proud to recognize the recipients of our most elite award for safety and quality,” said Leah Binder, president and CEO of The Leapfrog Group. “We’re encouraged by the hard work of Top Hospitals, as well as all of the hospitals that compete for this award. Their transparency and determination delivers the best possible care in their communities.”


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