Customers routed to N.O., online for services
Cox Communications customer are being routed to neighboring offices and online services since closing its offices in St. Charles and St. Bernard parishes due to low traffic.
“Reason was that we just did not have the foot traffic in either location to justify keeping them open,” said Steve Sawyer, Cox’s president of public and governmental affairs. “Operational hours kept getting shorter and shorter till finally the decision to close them both.”
Both offices were closed to customer traffic, which Sawyer confirmed were both the only stores for both parishes.
“You can also do all of that online as we now drop ship converter boxes to customers along with any other Cox equipment,” he said.
Customers are being routed to locations for such tasks as returning equipment at the following locations:
– 3131 Elysian Fields, New Orleans: M-F, 9 a.m. to 6 p.m and Saturday, 10 a.m. to 5 p.m. A drive-thru is open M-F, 8 a.m. to 6 p.m.
– 5029 Lapalco Blvd., Marrero (across from Ryan’s steakhouse): M-F 10 a.m. to 7 p.m. and Saturday 10 a.m. to 5 p.m.
– 2121 Airline Drive, Metairie : M-F 9 a.m. to 6 p.m. and Saturday 10 a.m. to 5 p.m.
Sawyer said Cox still owns the buildings, which are now being used for technician training and continue to house MTC.